Bias is a pervasive issue affecting both individuals and institutions, often leading to unfair and unreasonable decision-making that can reinforce inaccurate beliefs.
As part of Yojoa's training courses for public authorities on diversity, racial discrimination and individual bias, the issue of institutional bias and its influence on public services was raised on several occasions. So it was only natural that Yojoa wanted to understand their impact.
This non-exhaustive research explores institutional bias, a systemic form of discrimination embedded in organizational structures and practices, which disproportionately disadvantages certain groups. By reviewing the literature and integrating studies from various regions, including Switzerland, this research examines the impact of institutional bias on the delivery of public services, focusing on healthcare and emergency services. The research highlights how institutional bias, distinct from individual bias, operates at a structural level, influencing policies and practices in ways that perpetuate inequalities and affect service outcomes. It also proposes concrete measures to eliminate them and move towards a more inclusive future.
The research paper was written in English by Nana Nyama Danso and translated into French.
